Printer not printing ink

[Nolucky7]

My printer will not print any ink.

It will go through the whole song and dance of making it seem like everything is fine, but in the end there is no ink on the paper.

I have taken the ink cartridges out and reinstalled them to make sure that's not the issue. 

I have attempted multiple times to contact the support techs with NO LUCK. 

Not sure what else to say,,, i have tried to factory reset thinking that would help...but again NO LUCK.

[Jay_G24]

Hi @Nolucky7,

 I'd like to help!

I understand you are facing print quality issue.

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Make sure your device is on the same wireless network as your printer.

2. Open HP Smart, and then select your printer, if it is not already selected.

3. Under Tools, click Printer Reports.

4. Next to Print Quality Report, click Print

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Qualidty Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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