Printer not printing pdf

[Tan_cgk]

Please help. Why can't my HP printer print pdf files from an android phone using HP Smart app?

[Raj_05]

Hi @Tan_cgk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Having trouble printing PDF files from your Android phone using the HP Smart app could be due to several reasons. Here are some troubleshooting steps you can try to resolve the issue.

• Update HP Smart app: Ensure that you have the latest version of the HP Smart app installed on your Android device. Sometimes, outdated versions can cause compatibility issues.
• Check Printer Connection: Make sure that your printer is connected to the same Wi-Fi network as your Android device. Open the HP Smart app and check if your printer is listed and connected.
• Restart Devices: Try restarting both your Android device and the printer. This can sometimes resolve connectivity issues.
• Check PDF File Compatibility: Ensure that the PDF files you are trying to print are compatible with the HP Smart app. Some complex PDF files might not be supported, or they could be corrupted.
• Try Different PDF Viewer: If you're using a specific PDF viewer app on your Android device, try printing from a different PDF viewer to see if the issue persists.
• Clear Cache and Data: In your Android device's settings, navigate to the HP Smart app and clear its cache and data. Then, try printing again.
• Reinstall HP Smart app: If none of the above steps work, try uninstalling and reinstalling the HP Smart app on your Android device.
• Check Printer Firmware: Ensure that your printer has the latest firmware installed. You can usually check for firmware updates through the printer's settings menu or the HP Smart app.
• Check Printer Settings: Make sure that your printer settings, such as paper size and type, are correctly configured for the PDF files you're trying to print.

By following these steps, you should be able to diagnose and resolve the issue with printing PDF files from your Android phone using the HP Smart app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support