Printer not printing

[Mab_1]

1 year old HP Envy 5055 worked for over a year now it doesn't print at all.  Ink cartridges over 1/2 full.  

Talked to overseas help.  The operator got the printer to print.  Then hours later I tried and it didn't print.

Not happy at all with this situation.  Use HP ink cartridges.  

[Kumar0307]

@Mab_1, Welcome to the HP Support Community! I’m here to help.

To assist you better, do you get any errors?

Does the printer print a blank page?

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Which device are you using to print?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Print a self-test page 

1. On the printer control panel, touch the Setup icon .

2. Touch Tools.

3. Swipe down the display, and then touch Print Status Report.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!