Printer not printing

[MELPCI]

One of our printers just stopped randomly printing. I can't figure out the issue or how to set it up to wifi since it was moved from the building it is usually at.

[Raj_05]

Hi @MELPCI,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2752e stopped printing suddenly and you've moved it to a new location, there could be a few reasons for the issue. Here's a step-by-step guide to troubleshoot and set up the printer on Wi-Fi.

Check Power and Connections:

• Make sure the printer is powered on and connected to a power source.
• Ensure that the power cord is securely plugged into the printer and the power outlet.

Verify Network Connection:

• Check if the printer is connected to the Wi-Fi network. You might need to reconfigure the Wi-Fi settings since it has been moved.
• On the printer's control panel, navigate to the wireless settings or setup menu.
• Follow the prompts to connect the printer to your Wi-Fi network. You may need your network's SSID and password.

Restart the Printer:

• Sometimes, a simple restart can resolve connectivity issues. Turn off the printer, wait for a few seconds, and then turn it back on.

Check for Firmware Updates:

• Ensure that your printer's firmware is up to date. You can usually check for updates from the printer's settings menu or through HP's website.

Printer Software Installation:

• If you're trying to print from a computer, ensure that the printer software is installed and up to date.
• Download and install the latest drivers and software for your HP DeskJet 2752e from the HP website if necessary.

Test Print:

• Once the printer is connected to the Wi-Fi network and the software is installed, try printing a test page to check if it's working properly.

Inspect for Hardware Issues:

• Check for any visible signs of hardware damage or obstructions that may be preventing the printer from functioning correctly.

By following these steps, you should be able to diagnose and resolve the issue with your HP DeskJet 2752e printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support