Printer not reading ink cartridge

[Hernandeza]

Hp desk jet 2710 is not reading the cartridge it shows an error. Ink cartridge is a 67 black 

[A_Gayathri]

Hi @Hernandeza,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP DeskJet 2710 All-in-One Printer is not reading the 67 black ink cartridge and showing an error, here are steps you can follow to troubleshoot and resolve the issue:

1. Verify Cartridge Compatibility

• Ensure the cartridge is 67 black and is compatible with the HP DeskJet 2710 printer.
• Check if the cartridge is genuine HP, as third-party cartridges may cause errors.

2. Inspect the Cartridge

• Turn off the printer and unplug it from the power source.
• Remove the cartridge from the printer.
• Inspect the cartridge for:
  • Protective tape still attached to the electrical contacts or nozzles (remove it if present).
  • Ink residue or dust on the contacts (clean gently with a lint-free cloth and distilled water).
  • Any visible damage to the cartridge.

3. Inspect the Printer

• Check inside the cartridge slot for any debris or obstructions.
• Clean the electrical contacts in the cartridge slot with a clean, lint-free cloth lightly dampened with distilled water.

4. Reset the Printer

• With the cartridge removed, unplug the printer from the power source for about 2 minutes.
• Plug the printer back in, turn it on, and reinstall the cartridge.

5. Reinstall the Cartridge

• Insert the cartridge firmly into the correct slot, ensuring it clicks into place.
• Make sure you are using the black cartridge slot.

6. Update the Printer Firmware Update the firmware on an HP printer

• If the issue persists, connect the printer to your computer.
• Use the HP Smart app or visit the HP website to check for firmware updates.

7. Test with Another Cartridge

• If you have a spare or new HP 67 black cartridge, test it in the printer to rule out a faulty cartridge.

8. Perform a Printer Reset

1. Turn off the printer.
2. Disconnect all cables (including power) for 2-3 minutes.
3. Reconnect the power cable and turn on the printer.

I hope this helps. 

Take care and have a good day.

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