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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-05-2025 08:08 PM

HP Recommended

Deskjet 2855e not releasing print jobs. Help!

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1 REPLY 1

‎10-08-2025 02:33 AM

HP Recommended

@Kev1185, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your HP DeskJet 2855e is not releasing print jobs, here are some steps to help resolve the issue:

Check Printer Status

  • Make sure the printer is powered on, connected to Wi-Fi, and shows Ready status.
  • If it's in offline or paused mode, it won't release jobs.

Clear Print Queue

  • On your Windows PC:
    1. Press Windows + R, type control printers, and press Enter.
    2. Right-click your DeskJet 2855e and select See what's printing.
    3. In the queue window, click Printer > Cancel All Documents.
    4. Restart the printer and try printing again.

Restart Print Spooler Service

  • Press Windows + R, type services.msc, and press Enter.
  • Scroll to Print Spooler, right-click it, and choose Restart.

Reinstall the Printer

Check for Firmware Updates

  • Open the HP Smart app, go to Printer Settings > Advanced Settings > Tools > Printer Updates.
  • Install any available updates.

Reset the Printer

  • Unplug the printer while it's on.
  • Wait 60 seconds, plug it back in, and power it on. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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