Printer not responding

[TonyD34]

My hp office jet 6600 has a general error and is not responding to any command. I unplugged it and restarted it but nothing.

[Raj_05]

Hi @TonyD34,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 6600 is experiencing a general error that's preventing it from responding. Let's try a few things.

Perform a hard reset:

• Unplug the printer from the power source and wait for 30 seconds to 1 minute.
• While the printer is unplugged, press and hold the power button for about 15 seconds to drain any residual power.
• Plug the printer back in and turn it on.

Check for any paper jams:

• Even a small paper jam can cause a general error. Open the printer and carefully inspect for any stuck paper or debris in the paper path.

Check the ink cartridges:

• Make sure the ink cartridges are properly seated and haven't been dislodged.

Try using the printer's control panel:

• If the printer is responsive, you could check the printer’s display for any error messages. Sometimes, a specific error code can help diagnose the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support