Printer not working error message

[Dutchess1]

Someone was supposed to contact me in regards to my printer not working please contact me at your earliest convenience Thank you

[Dragon-Fur]

@Dutchess1 

Welcome to the HP Community Forum.

??

Not sure what / whom / how / why you expected to be contacted.

HP will never cold-call you and HP Support does not initiate contact with customers.

IF you submitted a Warranty hardware repair case to HP Support,

If the case was accepted for your Warranty product,

You should have been provided contact options and a case number.

Reminder >>

Do NOT post any private information here -- We are a public resource.

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those no longer used by HP since the move to “online” case submissions  – might have been might have been lifted and reassigned.  Do not be a victim.  Be Careful.

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