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Message 1 of 2
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Printer not working

HP Recommended
HP officejet 5258

Suddenly today my HP OfficeJet 5258 decided to stop working and displays an error code 0XC4EB8004

HW_MICCI2_V12. 
my warranty has already expired. Any way to fix this and get it to work again?

1 REPLY 1
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Message 2 of 2
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@Nuna1964

 

I reviewed your post and I understand that you are unable to print and getting an error message.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then update the printer firmware following the steps in the below article and check if it helps.

 

http://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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