Printer not working

[Kayla8015]

My printer no longer works. I am connected but it says it's busy after i send a job to it. Reinstalled it multiple times tried from my mac laptop, my hp laptop, and android phone and none are working. A month or two ago it all worked. It is connected to wifi and printz when i do setup or scan but not when i send jobs to it. Please help

[Nal_NR]

Hi @Kayla8015,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet 8015e All-In-One Printer is connected but consistently says it's busy after you send a print job, here are several steps you can take to troubleshoot and resolve the issue:

1. Restart Devices

Restart the Printer:

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

Restart Your Devices:

• Restart your Mac laptop, HP laptop, and Android phone.

2. Check Printer Queue and Status

Clear Print Queue:

• On your Mac:
  • Open System Preferences > Printers & Scanners.
  • Select your printer and click on Open Print Queue.
  • Cancel all pending print jobs.
• On your HP laptop (Windows):
  • Open Control Panel > Devices and Printers.
  • Right-click your printer and select See what's printing.
  • Cancel all pending print jobs.

Check Printer Status:

• Ensure the printer is not in an error state and that there are no paper jams or low ink/toner issues.

3. Update Firmware and Drivers

Update Printer Firmware:

• Visit the HP Support website and download the latest firmware for your HP OfficeJet 8015e.
• Follow the instructions to update the printer’s firmware.

Update Drivers:

• Download and install the latest printer drivers for your Mac and HP laptops from the HP Support website.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Kayla8015,

Please find the next set of steps below. 

4. Check Network Connection

Wi-Fi Connection:

• Ensure your printer and all devices are connected to the same Wi-Fi network.
• Check the printer’s network settings to confirm it is connected.

Reconfigure Wi-Fi:

• If necessary, reconfigure the printer's Wi-Fi settings through the printer's control panel or HP Smart app.

5. Reset Printer Settings

Factory Reset:

• On the printer’s control panel, navigate to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Reconfigure Printer:

• After the reset, reconnect the printer to your Wi-Fi network and set it up again on your devices using the HP Smart app or printer setup software.

6. Use HP Smart App

1. HP Smart App:
   • Make sure you have the latest version of the HP Smart app installed on all your devices.
   • Add your printer to the app and try printing a document or photo directly from the app.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.