Printer not working

[Deepak205]

(edited)

purchased this printer from Amazon. Printer was delivered on 8th of July. There is no damage on printer. I used user manual to start the printer. After doing everything printer is not working, I had done all the troubleshooting mentioned on the hp website. Printer is still not working. Please help me I am fed up now.

[Max3Aj]

@Deepak205, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be when a brand-new printer doesn't work as expected. Since you've already gone through the setup and tried the troubleshooting steps from the HP website, let's walk through a few key checks and advanced steps to help resolve the issue.

Basic Hardware Setup Confirmation

• Let’s first ensure the printer was set up correctly:
• Confirm that the power cable is securely connected to the back of the printer and wall socket.
• Press the Power button – do you see any lights or hear any sounds?
• Try using a different power outlet directly (avoid surge protectors for now).
• Remove and reinsert the power cable and USB cable (if connected to a PC).

Check for Error Lights

• Observe the printer’s control panel – are any of the LED indicators blinking?

Cartridge Setup:

• Make sure you’ve installed the original HP Setup cartridges that came with the printer. These are required for the initial setup.
• If you see a “Use Setup Cartridges” error.

Paper and Cartridge Alignment:

• Load plain paper into the tray and ensure cartridges are properly seated.
• The printer should automatically print an alignment page. If not, try printing a test page from the HP Smart app.

HP Smart App Setup:

• Download the HP Smart App and try setting up the printer through it.
• The app can also run diagnostics and help with firmware updates.

Reinstall the HP Smart App & Drivers

If the printer powers on but does not respond when printing:

Remove the printer from Devices and Printers on your PC.

Download and reinstall the full software and drivers: Official HP® Support
 

USB Connection Tips

• Make sure the USB cable is connected directly to a USB 2.0 port on your PC (avoid hubs or docking stations).
• Try using a different USB cable if available.

Print a Self-Test Page (No PC Needed)

To rule out a hardware issue:

• Turn on the printer.
• Press and hold the Cancel (X) + Start Copy Black buttons together for 5 seconds.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support