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‎09-16-2025 03:59 PM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer
Operating System: macOS 14.0 Sonoma

My printer seems to be okay, but when I ask it to print, nothing happens.

1 REPLY 1

‎09-18-2025 09:43 AM

HP Recommended

Hi @rwsullivan1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY 6055e All-in-One Printer seems fine but won’t print when requested from your Mac running macOS 14.0 Sonoma, here are the steps to help you get things working again.

Step-by-Step Fix: Printer Not Responding to Print Commands

1. Check Printer Status

  • Make sure the printer is powered on and connected to the same Wi-Fi network as your Mac.
  • Check the HP Smart app or System Settings > Printers & Scanners to confirm the printer is online.


2. Restart Everything

  • Restart your Mac, printer, and Wi-Fi router.
  • This clears temporary communication issues.


3. Reset the Printing System (macOS)

This refreshes all printer connections and drivers.

  1. Go to System Settings > Printers & Scanners
  2. Right-click (or Control-click) in the printer list and choose “Reset printing system”
  3. Re-add your HP ENVY 6055e using the “+” button


4. Use HP App to Reconnect

  • Download or open the HP App from the Mac App Store
  • Add your printer again and run Diagnose & Fix from the app

🔗 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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