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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎02-09-2023 11:32 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 11

Scanning has worked no problem for a year or more. this problem just started.  No software installation.  Printer works when instructed from computer.  Updated Smart software and drivers.

When doing driver check in Smart software it indicates "Driver check issue not fixed"

Carry out Check on printer "could not ID the problem.

Smart software front page shows printer offline. If  I select Scan in Smart software it shows Scanner unavailable.

I would appreciated any suggestions

T

Category:
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1 REPLY 1

‎02-16-2023 05:21 AM

HP Recommended

Hi @Stuprintsmart,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see how it goes. 

You may also refer to this document for further assistance. 

 

If that does not work, try HP scan and capture

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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