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Laineyjg
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Printer offline after changing ink cartridges. HP Officejet pro 9019

HP Recommended
HP OfficeJet Pro 9019
Microsoft Windows 11

Hi I changed the ink on my printer and it advised on the touch screen that I cannot use the ink as I am not subscribed.  I am subscribed and logged into my account at HPInk, refreshed the button but it keeps telling me my printer is offline.  I cannot get pasted the message on my printer telling me I cannot use the ink to connect the printer back onto my wifi.  I have been through all the HP ink @help@ but nothing is working.I have switched off the printer and restarted it, still the same message.  Can anyone help??

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Betty0610
HP Support Agent
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@Laineyjg

 

Welcome to the HP Support Community.

 

Let's remove and add web services: To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5. If the Printer Update Options screen is displayed, select one of the options. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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