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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Printer offline

HP Recommended
Ho officejet 6500A
Microsoft Windows 10 (64-bit)

Hello, my printer continues to give the message printer offline while everything is set up correctly. Hp scan docter cannot solve the issue aswell

 

it works sometimes to print but more often not then it does

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Tal5, Welcome to the HP Support Community!

 

I understand you are not able to print from your computer as the printer shows as offline. Let us try these steps to resolve this issue:

 

Restart the wireless router, the printer, and the PC

 

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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