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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer only makes copies in B5 format

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10-09-2024 09:55 AM
My printer doesn't make copies in the A4 format anymore, it seems to only copy up to B5. I have tried to change the settings back and forth but without success. I have also tried to make a factory reset but not been able to. I don't know what to do? As it is today we can't copy anything.
10-10-2024 11:30 AM
Hi @Skattegarden,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like the copy settings on your HP Color Laser MFP 178nw may be stuck on a particular format (B5) and unable to revert to A4. Here are a few steps you can try to resolve the issue.
Check the Paper Size Setting in the Copy Menu:
- On the printer’s control panel, go to the Copy menu.
- Navigate to Copy Settings or similar options and look for Paper Size.
- Ensure that A4 is selected instead of B5. Try cycling through the available options and confirm the change by saving the settings.
Reset the Copy Settings:
- In the Copy Settings menu, look for an option to Reset to Default Settings or Restore Default Copy Settings. This should revert any copy-specific changes back to factory defaults.
Factory Reset the Printer:
Since you attempted but were unable to perform a factory reset, here’s the proper way to do it:
- On the printer’s control panel, press the Menu button.
- Navigate to System Setup or Setup.
- Find the option labeled Service or Factory Defaults.
- Select Restore Factory Defaults or Reset All Settings.
- Confirm the reset.
After the reset, try copying again to see if the issue persists.
Update Printer Firmware:
If the issue is software-related, updating the printer’s firmware may help. You can:
- Visit the HP Support website.
- Search for your model (HP Color Laser MFP 178nw) and check for firmware updates.
- Download and install any available updates.
Reinstall Printer Drivers:
Reinstalling or updating the printer drivers might also resolve the issue:
- Uninstall the current printer software from your computer.
- Download the latest drivers from HP’s website for your operating system.
- Reinstall the printer and try copying again.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator