Printer only prints the bottom of a page I want to print.

[Janet8338]

My HP Deskjet 3630 printer only prints the bottom of the page i am trying to print

[Raj2111]

Hi @Janet8338 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Manually clean the area around the ink nozzle:

Gather the following materials:

Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

   CAUTION: 

Do not use platen cleaners or alcohol to clean the ink cartridge contacts.

Press the Power button to turn on the printer, if it is not already on.

Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

The carriage moves to the center of the printer.

Figure : Open the ink cartridge access door

1. 

Wait until the carriage is idle and silent before you continue.

Figure : Press down to remove the ink cartridge

1. 

   CAUTION: 

 Do not leave an ink cartridge outside the printer for more than 30 minutes.

Do not touch the copper-colored contacts or the ink nozzles.

Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

Clean the face and edges around the ink nozzle with the swab.

   CAUTION: 

Do not clean the ink nozzle plate.

Figure : Clean the area around the ink nozzle

1.  

1. Nozzle plate - Do not clean

Area surrounding ink nozzle - Do clean

Ink cartridge contacts - Do not clean

Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

Figure : Push the ink cartridge into its slot

Repeat these steps to clean around the nozzles on the other ink cartridge.

Close the ink cartridge access door.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support