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‎11-15-2024 11:50 AM

HP Recommended

My office jet pro 6978 is printing blank pages. It was printing fine for a few days but now, blank pages.  One suggestion was to turn the spooler off.  After that, I was able to print one page.  The next page printed but so light it couldn't be read.  All ink cartridges are new.   I've run "clean print heads" 2-3 times. 

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1 REPLY 1

‎11-15-2024 12:58 PM

HP Recommended

Hi @annmikereid 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please follow this document, click here

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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