Printer printing green with yellow streaks

[adavis12]

Hello,

I have an OfficeJet 8035 that I just opened brand new this week. I printed probably 200 pages and started to notice that my color green and purple had large yellow streaks on them. After some more printing, I no longer can get the color green or purple or orange.

I just put in new ink (thinking I was out already - I’m printing a lot of color) and anytime I’m bringing something with a green color, there are large yellow streaks mixed in with the green. What’s happening?

i have cleaned the ink heads with a damp cloth, restarted the printer, reset the printer to default settings, and cleaned the heads in the settings several times, and uninstalled and reinstalled drivers.

I get the same results when trying to scan a colored document.

[sandytechy20]

@adavis12

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[adavis12]

Thank you. I updated my original post with my printer model. 

[sandytechy20]

@adavis12

Clean the printhead

• On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

• Swipe up on the display, and then touch Printer Maintenance.

• Touch Clean Printhead, and then touch Continue.

You can refer this HP document for more assistance:- Click here

I hope that helps.

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Cheers.

[adavis12]

As stated in my original post, I have done this and also manually as guided by another post I found from HP. 

[TEJ1602]

@adavis12

Thanks for replying!

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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