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Message 1 of 6
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Printer printing green with yellow streaks

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Microsoft Windows 10 (64-bit)

Hello,

 

I have an OfficeJet 8035 that I just opened brand new this week. I printed probably 200 pages and started to notice that my color green and purple had large yellow streaks on them. After some more printing, I no longer can get the color green or purple or orange.

 

I just put in new ink (thinking I was out already - I’m printing a lot of color) and anytime I’m bringing something with a green color, there are large yellow streaks mixed in with the green. What’s happening?

 

i have cleaned the ink heads with a damp cloth, restarted the printer, reset the printer to default settings, and cleaned the heads in the settings several times, and uninstalled and reinstalled drivers.

 

I get the same results when trying to scan a colored document.

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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@adavis12

 

Welcome to the HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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Message 3 of 6
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Thank you. I updated my original post with my printer model. 

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HP Support Agent
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Message 4 of 6
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@adavis12

 

Clean the printhead

  • On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
  • Swipe up on the display, and then touch Printer Maintenance.

  • Touch Clean Printhead, and then touch Continue.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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Message 5 of 6
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As stated in my original post, I have done this and also manually as guided by another post I found from HP. 

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HP Support Agent
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@adavis12

 

Thanks for replying!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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