• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-04-2024 07:39 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I've talked with support three times and they've looked at my computer, made changes or other suggestions, but have not been able to solve the problem.  The printer prints one to 10 or more blank pages with a line of two of garbage at random times and once or twice when there was no computer connected to it, only the wireless router.   Anyone have a similar problem?

1 REPLY 1

‎05-04-2024 10:17 AM - edited ‎05-04-2024 10:19 AM

HP Recommended

Could be caused by several conditions

 

One set of solutions

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-laser-jet-printer-HP-M201n-prints-mu...

 

Could be poor WifI connection with noise interrupting signal.

 

This video shows how to connect to modem
https://www.youtube.com/watch?v=wnIxWe9atfY

Log into the modem and set the SSID (name) of the 2.4ghz band to something different than the 5ghz.

When in the modem, run the app that finds the best channel


Be sure to find the channel that has the least amount of noise

BestChannel.png

 

Configure the printer for the 2.4  or try the 5.

Get a network report from the printer before changing anything so you can tell if it go changed for the better.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.