Printer prints text page fine, but nothing else

[printymcprinter]

Hello - My printer prints out a test page just fine (some of the finer text is a little spotty), but it won't print other documents at all. It doesn't sound like it is is printing anything, and the page comes out blank. I've tried all of the diagnostic tools available in the software. 

[Kumar0307]

@printymcprinter, Welcome to the HP Support Community!

Update the printer firmware

Click here to know different methods of updating printer firmware.

Try making a standalone copy in color and black to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Check the ink levels and clean the ink cartridges as shown in this document.

For more info on resolving print quality issues, refer to - Fixing Poor Print Quality

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[printymcprinter]

Thanks for your help, Kumar - My printer made a copy in color just fine, but nothing came out for the black and white copy. The supply levels are near full and I cleaned the printer heads and the problem is still the same. Could it be a faulty print cartridge? I'm a subscriber to the Instant Ink program; is it possible to have a new cartridge sent to me?

Thanks again. 

[Kumar0307]

@printymcprinter

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!