Printer problem

[Rhonda92]

Cannot get printer to work

[Max3Aj]

@Rhonda92, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble getting your HP printer to work. Let's go through a few steps to help you get it up and running:

Check Printer Connections

• For USB printers: Ensure the USB cable is securely connected to both the printer and your computer.
• For wireless printers: Make sure the printer is connected to the same Wi-Fi network as your computer. You can check this on the printer's control panel under Network Settings.

Restart Devices

• Turn off your printer and computer.
• Unplug the printer from the power source for 60 seconds.
• Plug it back in and turn everything on again.

Reinstall Printer Drivers

Sometimes reinstalling the drivers can resolve connection or functionality issues:

1. Go to HP Software and Driver Downloads.
2. Enter your printer model.
3. Download and install the latest drivers for your operating system.

Set Printer as Default

• On Windows: Go to Settings > Devices > Printers & scanners, click your printer, and select Set as default.
• On macOS: Go to System Preferences > Printers & Scanners, select your printer, and click Default printer. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support