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Printer properties not working on officejet pro 8715

HP Recommended
Microsoft Windows 10 (32-bit)

If i select the print properties button to go in and print a black white copy the whole thing freezes and i have to end the task.  I am only able to print a colour copy from the main printing options screen.

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HP Support Agent
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HP Recommended

Hi @Meadows1975,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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