Printer queue issues but job is already fixed

[Dragon-Fur]

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@Repairatrooper 

Might this printer be a candidate for the UPD driver?

Customer cannot print.

HP LaserJet MFP M140we Printer  

The model is not listed --

HP Smart Universal Print Driver Series for Windows

and

HP Smart Universal Printing Driver - User Guide

And

 HP Smart UPD - Supported printers

and

Software and drivers for HP Smart Universal Print Driver Series for Windows

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@Mejustme2 

I have requested some help from our Moderator group.

We are just going back and forth.

Consider having answers ready for the following questions:

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• Did you clear and rebuild the Print Services printer queue?

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• Is Web Services running?

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• Did you contact HP+ support?

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• What apps / software are installed on your Windows 11 computer? 

Reference - Full Driver printer software - Installation

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Printer - Full Feature Software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP LaserJet MFP M139w/M139we/M140w/M140we/M141w/M141we/M142w/M142we EasyStart Printer Setup Software... 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Universal Scan - Full Feature Software and Driver 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_14

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AND

• Have you tried rebooting / restarting your router and your computer?

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AND

The printer should have been restarted after the Factory Reset --

Reference

Product Specifications for the HP LaserJet MFP M140we Printer (7MD72E)

Connectivity

Ports	1 Hi-Speed USB (compatible with USB 2.0 specifications); 802.11b/g/n (2.4 GHz) Wi-Fi radio + BLE
Wireless capability	Yes

Next,

• How is the printer connected to the network?

and

• Are you using a separate SSID named network for each frequency (5GHz and 2.4GHz)?

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• Are you still seeing the same (original) message about the queue?

OR

• Is there a new message?

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AND

• What app or software are you using to open, view, configure and submit the print job?

and

• What kind of job?  PDF, Document, Image?

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"