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‎07-25-2021 02:18 PM

HP Recommended

Imprimante HP ENVY PHOTO 6220 error code OXB3DC5BEB

 

 

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‎07-25-2021 02:44 PM

HP Recommended

The solution from @MikeG1231 also resolved the issue for me.
On the printer

Setup
Tools
Restore Factory Defaults

Then I had to connect the printer to everything from scratch.
On windows laptops, I had to "Remove device" then "Add a printer" to reconnect.

1 person found this reply helpful
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‎07-25-2021 04:41 PM

HP Recommended

Same here yes can restart but it just does it again. Any HELP??

 

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‎07-25-2021 11:40 PM

HP Recommended

Bonjour, N_E_Da

 

J'ai bien reçu votre message hier soir, j'ai tout de suite fait les manipulations et tout est revenu dans l'ordre .

 

Bonne journée

 

Fanfanous

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‎07-26-2021 05:18 AM

HP Recommended

Thanks a lot! Resetting the printer (Envy 5030)  to factory settings on the touch screen solved the problem for me.

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‎07-26-2021 09:44 AM

HP Recommended

I'm running on a Mac, and have been having the same problem as all the others on here.  Error code OXB3D4FA2B initially, then OXB3 and different numbers subsequently following restarts.  The printer defaults to theses error codes after any restarts, and the operational buttons no longer work, but just flash. 

 

I noticed there has been a software update very recently, and my 5020 was working fine prior to that.

 

 So come on HP - this is a problem caused almost certainly by your latest update.  Sort it out!!!

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‎07-26-2021 10:35 AM

HP Recommended

This has been causing me no end of problems having to keep rebooting it every time it errors. I've lost count how many error codes I've had. 

 

Done the factory restore and so far so good

 

Get it sorted HP.

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‎07-26-2021 12:11 PM

HP Recommended

Turned off ePrint, was ok for 20 minutes then failed again

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‎07-27-2021 10:44 PM

HP Recommended

Same prob - need HP to get off their backsides and fix that update that has caused it

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‎07-28-2021 09:20 PM

HP Recommended

Disabling Web Services worked permanently for me on an HP Envy 5000

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