Printer refuses to work, giving issues with cartridge or account.

[Gabriela-M]

 

[zoey7886]

@Gabriela-M, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your cartridge or account issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're getting a "Cartridge or Account Issue" message on your HP printer. No worries—I’ll help you sort this out!

This error usually pops up due to one of these reasons:

✔ You're using Instant Ink subscription cartridges, but your subscription is inactive. (These cartridges only work with an active subscription.)
✔ Your printer is part of the HP+ program, which means it needs Original HP cartridges to function.

Here’s what you can do:

Check your HP account:

Log in to hpsmart.com or hpsmart.com/admin to see if your Instant Ink subscription is active.

Verify your cartridges:

If you’re using Instant Ink cartridges, but your subscription is paused/canceled, you’ll need to reactivate it or switch to standard HP cartridges.

If your printer is HP+, make sure you’re using Original HP cartridges (not refilled or third-party ones).

Restart your printer:

Power off your printer, unplug it for about 60 seconds, then plug it back in and restart it.

If you’re still stuck, let me know what cartridges you’re using and whether you have an Instant Ink subscription—I’d be happy to guide you further! 😊

Looking forward to your update!  

Take care, and have an amazing day!  

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Regards,