cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 2
62
Flag Post

Printer regionalization and cartridges

HP Recommended
HP Envy 5030 All In One Printer

Hello,

 

I bought this printer (HP Envy 5030 All In One series) in UK. It uses cartridge number 304. 

Now, that I'm back in India. I'm unable to find that cartridge here. 

Existing B/W cartridge is choked as well. I tried to get it working by the general washing/cleaning tips, but it prints partially only.

The On-Call Tech Support asked me to first get the cartridge refilled and then only they'll be able to "regionalize" the printer so that it works with cartridges available in India. For the refill, they asked me to visit HP service center or wherever else the facility is available.

HP website's service center locator facility is down.

I live in Faridabad and one local service center that I knew of - TVS Electronics, has said they won't be able to help. They asked me to try in the NIT area of the city.

That area is very densely populated. So in the prevailing COVID situation I don't want to roam around there aimlessly if I don't have a fixed destination to go in and out of. 

 

What are my options from here. Please help.

 

Regards,

Virendra

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,637 14,632 970 1,148
Message 2 of 2
Flag Post
HP Recommended

@Virendra1984, Welcome to the HP Support Community!

 

Kindly refer to the below table to find the compatible ink cartridges according to the region.

In India, this printer uses HP 803 ink cartridges. However, you have to perform a region reset on the printer before using the 803 ink cartridges in the printer.

 

To perform the region reset, you need the 803 ink cartridges available.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation