Printer registration

[Bluered07]

I need help desperately. I bought a printer and have done all steps to connect successfully but there is one thing that my printer is not able to complete setup . I keep retrying and have done every step to fixing the issue but cant find a solution . i need help to complete my setup i will provided a screenshot of my problem! 

 

[Garp_senchau]

@Bluered07, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're encountering the error code OW_4XX_0WSWS00001 indicating "unable to register the printer to your account" during HP printer setup in the HP Smart app or HP Easy Start, here are the steps you can take to resolve the issue:

Update the HP Smart App

1. Open your app store and find the HP Smart app.
2. Check if there are updates available for the app, and if so, install the latest version.

Prepare the Printer for Setup

1. Ensure all packing materials and tape have been removed from your printer.
2. Open the cartridge access door and paper tray to remove any remaining packing materials.
3. Turn off the printer and then turn it back on.
4. Return to the error window in the HP Smart app and click Try Again.

Restore Printer Factory Defaults

1. Open the advanced settings for your printer using the HP Smart app or Embedded Web Server (EWS).
2. Click Restore Factory Defaults or Service and select Restore to reset settings.
3. After about 20 seconds, the printer will automatically restart.

Remove and Re-add the Printer in HP Smart App

1. Close and reopen the HP Smart app.
2. Turn off the printer and then turn it back on.
3. On the app's home screen, right-click or long press the printer name, and click Hide Printer or Forget Printer.
4. Click Add Printer or the plus sign to search for the printer and follow the instructions to set it up.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,