Printer remembers multpile page copies from last job

[tp25]

Hi

I have a laserjet  p1102 running on windows 10. If I print multiple pages of a single page the next time i come to print something out it has remembered the number of copies from the previous job. The only way I have found is to alter this in ' advanced ' every time which is not pracitcal. Does anyone have any ideas how I rectify this please ?

Thank you in advance

[Echo_Lake]

@tp25

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Turn off the printer using the power button.

2. Search Windows for run, and click the Run Windows application in the list of results.

3. Type services.msc in the Run window, and then press Enter on the keyboard.

   The Services menu opens.

4. Right-click Print Spooler and select Stop.

   Figure : Example of stop selection for Print Spooler Service

   

5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

6. Delete all files inside the PRINTERS folder.

7. Restart your computer.

8. Turn on your printer.

9. Try printing again and note what happens.

   • If the printer prints, you are done.

Hope this helps! Keep me posted for further assistance.
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