Printer said call HP

[Rex64]

Printer said problem with printer or ink. Contact HP. 

[Anand_Andy]

Hi @Rex64,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 8610 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Do you get the same error when you try to make a copy?
• Did you install any new ink cartridges inside the printer?
• Any updates are done on the printer firmware?

While you respond to that, kindly follow the below steps:

Perform a power reset on the printer.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
      NOTE: HP recommends connecting the printer power cord directly to the wall outlet
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.
10. Try to make a copy and check if it is working fine.

Update the printer firmware

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

If the issue persists then please try the steps mentioned in this document.

Hope this helps! Keep me posted. 

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