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Printer say "Cartridge can only be used in printer that initially installed it"

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Have used Instant Ink Cartridge for 3 years to get cartridges for my HP Pro 8710 Printer.  Last black cartridge I  Installed into the printer and printer showed "Cartridge can only be used in printer that initially installed it".  Tried to troubleshoot, but eventually had company send me a new black cartridge.  Installed it and still getting same message.  Have already done hard restart with no change.  Need instructions on what to do next.

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@Karen51501, Welcome to HP Support Community!

 

Follow the steps below to isolate and resolve the issue-

 

Acknowledge the message, and then continue with the print job

Click or press No, OK, or Continue to dismiss the message. The printer continues with the print job.

You might have to dismiss the message every time you print.

If these steps resolved the issue, you do not need to continue troubleshooting.

 

Reset the printer

If you still cannot print or if you are not able to dismiss the error message, reset the printer.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

If these steps resolved the issue, you do not need to continue troubleshooting.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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