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‎07-08-2025 04:42 PM

HP Recommended
Product: HP DeskJet 2752e All-in-One Printer

Printer says it has 16 documents ready to print but will not print

1 REPLY 1

‎07-10-2025 03:18 AM - edited ‎07-10-2025 03:19 AM

HP Recommended

@mgibbs02, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP DeskJet 2752e All-in-One Printer is showing “16 documents ready to print” but is not actually printing. Let's work through this step-by-step to clear the print queue and get your printer working again. 

Clear the Print Queue

Sometimes, print jobs get stuck and block the queue.

  • On your Windows PC:
    1. Press Windows + R, type services.msc, and press Enter.
    2. Scroll down and find Print Spooler.
    3. Right-click it and select Stop.
    4. Open File Explorer and go to:
      C:\Windows\System32\spool\PRINTERS
    5. Delete all files in this folder.
    6. Go back to services.msc, right-click Print Spooler, and click Start.

Restart Printer and Computer

  • Turn off your printer and unplug it from power for 60 seconds.
  • Restart your computer.
  • Plug the printer back in and turn it on.

Check Printer Status

  • Make sure the printer is online and connected to the same Wi-Fi network as your computer.
  • On Windows:
    • Go to Control Panel > Devices and Printers.
    • Right-click your printer > See what’s printing.
    • Click Printer in the menu and ensure Use Printer Offline is unchecked.

Use HP Smart App’s Diagnose & Fix Tool

  • Download or open the HP Smart app.
  • Go to Printer Settings > Advanced Settings > Diagnose & Fix.
  • Follow the on-screen instructions.

Update or Reinstall Printer Drivers

  • Visit the official HP support page for your printer: Official HP® Support
  • Download and install the latest drivers for your operating system.

Reset the Printer

If the issue persists, reset the printer to factory defaults:

  • Press and hold the Cancel and Wireless buttons together for 5 seconds until the power light blinks.

You may refer to this document - HP printers - Print jobs stuck in print queue (Windows, macOS) | HP® Support
 

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support

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