Printer says paper jam. There is no paper jam. Error msg 0x6100004a

[NickieWarren]

HP office jet pro 6968  all in one printer.

[Raj_05]

Hi @NickieWarren,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Officejet Pro 6968 is displaying a paper jam error message (0x6100004a) despite there being no visible paper jam, it can be frustrating. However, there are several troubleshooting steps you can try to resolve this issue.

• Restart the Printer: Sometimes, a simple restart can resolve temporary glitches. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
• Check for Small Paper Pieces: Even a small piece of paper or debris can trigger a false paper jam error. Carefully inspect the printer's rollers, paper path, and other areas where paper passes through for any obstructions. Use a flashlight if necessary.
• Reset the Printer: Resetting the printer to its factory settings might help. Look for a reset option in the printer's menu or consult the user manual for instructions on how to perform a reset.
• Update Firmware: Ensure that your printer has the latest firmware installed. You can usually check for updates through the printer's settings menu or by visiting the HP website and downloading the latest firmware for your printer model.
• Clean the Rollers: Dust and debris on the printer's rollers can cause paper-feeding issues. Use a lint-free cloth lightly dampened with water to clean the rollers. Be sure to let them dry completely before using the printer again.
• Adjust Paper Settings: Ensure that the paper settings in the printer driver match the paper loaded in the tray. Mismatched settings can lead to feeding problems and false paper jam errors.
• Check Paper Tray Guides: Make sure the paper guides in the paper tray are correctly adjusted to the size of the paper you're using. Misaligned guides can cause paper jams.

Following these steps should help you troubleshoot and resolve the paper jam error message on your HP OfficeJet Pro 6968.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support