Printer says printhead is missing. I have followed HP directions to correct but does not work

[Dobobo89]

Error says printhead is missing or not detected or incorrectly installed. I did all the fix it directions but same error code comes up Oxc19a0010.  It was printing earlier today. 

[Nal_NR]

Hi @Dobobo89,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Reseat the printhead up to three times

• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

•    WARNING: 
• You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer to this HP document for more assistance:- Click here

You may also refer to this document for printhead errors. 

Hope this helps! Keep me posted for further assistance

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