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Printer says "There is a problem with the printer or print system". Unplugging no help.

HP Recommended
HP 6950
Microsoft Windows 10 (64-bit)

HP 6950  error message 0x6100004a. Printer won't print, won't shut down.No paper jam.  I tried powering off in the approved manner (and moved the power plug to the wall from an extension lead) but it still won't print and then it won't shut down. I keep trying the powering off but the whole problem starts again. Printer says "There is a problem with the printer or print system". 

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HP Support Agent
HP Support Agent
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HP Recommended

@DavidGU5, Welcome to the HP Support Community!

 

A 0x error indicates a possible hardware issue with the printer.

 

Make sure you have tried the steps from this document -  '0x6100004a' Error After a Paper Jam Message

 

Kindly perform the steps mentioned in this document - Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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