Printer screen error

[Cl5090]

There is a problem with the printer or ink system. I have unplugged the printer, taken out all of the cartridges, replaced them, turned the printer back on and keep getting the same error. I have tried this numerous times.

[Raj_05]

Hi @Cl5090,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "There is a problem with the printer or ink system" can sometimes be tricky to resolve, but here are some additional steps you can try.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on to see if the error clears.

Check Ink Cartridges and Contacts:

• Remove the ink cartridges again and ensure there are no protective tape strips left on them.
• Check for any dirt, debris, or ink buildup on the contacts inside the printer and on the cartridges. Use a lint-free cloth slightly dampened with water to clean them gently.

Clean the Printhead:

• Sometimes the printhead gets clogged, causing errors. You can clean the printhead manually if it's accessible. Carefully remove the printhead (if applicable) and clean it with a damp cloth.
• Alternatively, you can use the printer's built-in cleaning function (found in the printer's maintenance menu) if your model supports it.

Check for Firmware or Software Issues:

• Ensure that your printer's firmware is up to date. You can check this through the HP Smart app or the printer's web interface.
• Also, try uninstalling and reinstalling the printer drivers on your computer.

Perform a Hard Reset:

• Turn off the printer.
• Unplug the printer from the power source.
• Hold the power button down for 15-20 seconds to discharge any residual power.
• Plug the printer back in and turn it on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support