Printer set up yesterday, worked fine. Today sends to print queue and does not print

[CENRAN]

Product no. 714M0A set up yesterday. Worked fine. Today, sends jobs to print queue. Error message shows the job number "sent to printer, error".  No further information and it won't print.

[zoey7886]

@CENRAN, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer that was set up yesterday! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer was working fine yesterday but suddenly won’t print today. No worries—let’s try a few steps to get it back up and running!

Restart Everything

Sometimes, a simple restart fixes things. Try these steps:

Turn off your printer and unplug it from power.

Restart your computer.

Unplug your Wi-Fi router (if using wireless) for about 30 seconds, then plug it back in.

Turn the printer back on after a minute and try printing again.

Clear Print Queue

It looks like jobs might be stuck in the queue. Here’s how to clear them:

On your computer, open “Services” (search for it in the Windows Start menu).

Scroll down to “Print Spooler”, right-click it, and select “Stop”.

Open File Explorer and go to this path: C:\Windows\System32\spool\PRINTERS

Delete all files inside the PRINTERS folder.

Go back to Services, right-click Print Spooler, and select “Start”.

Try printing again.

Check Connection & Drivers

If you’re using Wi-Fi, ensure the printer is still connected to the correct network.

If using a USB cable, try a different port.

You can also update or reinstall the printer driver by downloading it from the HP support website.

If you’ve tried these steps and the issue persists, let me know! We’ll figure it out together.

Looking forward to your update. 😊  

Take care, and have an amazing day!  

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Regards,