Printer shuts itself down

[carele]

My printer shuts itself down at some time after printing.  I send a print job and check to see if it printed and, no, the printer is OFF and I did not shut it down.  It didn't do this until a few days ago; it was always on and available to print.

[zoey7886]

@carele, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP OfficeJet Pro 8715 is shutting down automatically, which could be due to energy-saving settings, firmware issues, or a power-related problem. Try the following troubleshooting steps to resolve this issue:

Check Auto Power Off and Sleep Settings

Your printer may be set to turn off automatically after a period of inactivity.

On the printer's control panel, go to:

• Setup > Preferences > Energy Savings or Auto-Off
• If Auto-Off is enabled, disable it or increase the inactivity time.

Also, check the Sleep Mode settings:

• Setup > Preferences > Sleep Mode
• Increase the sleep timer to prevent premature shutdowns.

Update Printer Firmware

Firmware updates can fix known bugs.

• On the printer:
  • Go to Setup > Printer Maintenance > Update the Printer
• On your PC:
  • Download the latest firmware from the HP Support website and install it.

Power Reset the Printer

A simple reset might fix the issue.

1. Turn off the printer.
2. Unplug the power cable from both the printer and the wall outlet.
3. Wait for 2-3 minutes.
4. Plug it back in and power it on.

Check Power Source & Cable

• Ensure the printer is plugged directly into a wall outlet (not a surge protector or extension cord).
• Try using a different power cable (if available).

Disable Instant Ink Service (If Applicable)

• If you're using HP Instant Ink service, temporary connectivity issues may cause unexpected shutdowns.
• Try disabling Web Services in the printer settings and see if the issue persists.

Perform a Factory Reset (Last Resort)

If nothing works, reset the printer to factory settings:

• On the printer's control panel, go to:
  • Setup > Printer Maintenance > Restore Defaults > Restore Factory Defaults  

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,