Printer spontaneously shuts down and can only be restarted by unplugging from the mains waiting thir

[trevor90]

Printer spontaneously shuts down and can only be restarted by unplugging from the mains waiting thirty seconds and reconnecting

[Raj_05]

Hi @trevor90,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 9019e printer is experiencing a power-related issue. Here are a few steps you can try to troubleshoot and potentially resolve this issue.

Check Power Connections: Ensure that the power cable is securely connected to both the printer and the power outlet. Sometimes loose connections can cause power interruptions.

Power Source: Plug the printer directly into a wall outlet if it's currently connected to a surge protector or extension cord. Sometimes, power fluctuations from these sources can affect the printer's operation.

Reset the Printer: Perform a power reset by following these steps:

• Turn off the printer using the power button.
• Disconnect the power cord from the rear of the printer.
• Wait at least 30 seconds.
• Reconnect the power cord to the printer.
• Turn the printer back on using the power button.

Update Firmware: Ensure your printer's firmware is up to date. You can check for updates using the printer's control panel or through HP's website.

Check for Obstructions: Ensure there are no obstructions around the printer's ventilation areas. Overheating due to poor ventilation can sometimes cause unexpected shutdowns.

These steps should help diagnose and potentially resolve the spontaneous shutdown issue with your HP OfficeJet Pro 9019e printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support