Printer stopped printing

[Juggleron]

I have an instant ink contract. I recently replaced the black cartridge and now the printer won't print. I get an error that there is a problem with the supply system. I contacted HP, and they sent me a new black cartridge. I installed it and got the same error. I have restarted the printer, update the firmware, turned it off and back on. cleaned the contacts. I've done everything HP says to do and they said if it didn't work to contact HP Support again. I have tried repeatedly to contact them and I get caught in a phone tree and then finally  I get is a recording that they can't verify me and support isn't available. I've spend a number of hours on this and I'm ready to throw the printer away and get an Epson. It's disappointing because the printer is only two years old. So the question is, how do I get ahold of someone who can actually help me with this? Any thoughts are welcome. Thanks.

[Hawks_Eye]

Hi @Juggleron 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.