Printer stopped working - no light comes on when it is turned on

[Jale2]

I printed one document fine. 5 minutes later the printer was not working. No on light came on. We changed plugs and leads,  no change. It seems a hardware problem.

Product no : 30P65B

Serial no: [personal info removed.]

The trouble is the Apple store where I bought it referred me to HP. But nobody has looked at the printer yet. 

[Rainbow23]

Hi @Jale2
Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing printing issues with your HP Tango X when printing from Mac computer.

Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

You may also follow the video in this document

Let me know if this works.
Take care and have a good day.

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