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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-07-2025 05:45 PM

HP Recommended

Soooo frustrating.  I have set up my printer 2 times.  Turned everything off including my router to get the printer to work.  I just printed up a bunch of things and then it just stops printing.  I think it isn't communicating even though the wi fi signal is on on my printer.   I don't want to have to turn off everything again & again.  I also just tried to hard wire it to my computer with a phone cable & that doesn't work either.  please help!!!!

1 REPLY 1

‎11-30-2025 09:57 PM

HP Recommended

Hello @KTTK1 
I’m sorry you’re going through this — it’s frustrating when a printer works for a while and then suddenly stops communicating, especially after you’ve already spent so much time resetting everything. The fact that Wi-Fi shows as connected on the printer but jobs won’t go through suggests the connection is dropping between the printer and the network, not on the printer itself. I recommend removing and adding the printer again on Windows:

Remove Printer

  1. Settings → Bluetooth & devices → Printers & scanners.

  2. Select your printer.

  3. Click Remove → Yes.

Add Printer

  1. Settings → Bluetooth & devices → Printers & scanners.

  2. Click Add device.

  3. Select your printer → Add.


You may also use the HP Smart app to interface with the printer. Hope this helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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