Printer stops with error code 0xc19a0023 "The printhead appears to be missing, not detected or...

[andycapp69]

Printer stops with error code 0xc19a0023 "The printhead appears to be missing, not detected or incorrectly installed"

[Garp_senchau]

@andycapp69, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Turn off and unplug the printer

• Power off the printer.
• Unplug the printer from the power source for at least 60 seconds. This can help reset the internal components and clear any temporary errors.

Check the Printhead Installation

• Open the printer’s access door or cartridge compartment.
• Make sure the printhead or ink cartridges are properly seated. Remove the ink cartridges and printhead if necessary, then reinsert them firmly into their respective slots.
• If your printer uses a separate printhead, make sure it's correctly installed. If it's not installed properly, the printer may not detect it.

Clean the Printhead Contacts

• Using a lint-free cloth or cotton swab, gently clean the copper contacts on the printhead and the corresponding contacts inside the printer.
• Sometimes dust, ink, or residue can cause detection problems, preventing the printhead from being recognized.

Check for Obstructions

• Make sure there are no paper jams or obstructions in the printer that might be interfering with the printhead’s movement.

Reseat the Ink Cartridges

• Remove each ink cartridge, check for any visible damage, and reseat them in their proper slots. Make sure they click into place correctly.
• Some printers may require you to reset the cartridge or printhead before it will function.

Inspect the Printhead for Damage

• If the printhead is damaged or worn out, it may not be properly recognized by the printer.
• If the printhead appears worn, broken, or has any visible damage, you may need to replace it with a new one.

[Garp_senchau]

Perform a Printer Reset

• If possible, perform a factory reset or a hard reset on the printer. This may help clear any configuration issues causing the error. Refer to your printer's manual for how to reset it.

Update Printer Firmware

• Sometimes, a firmware update can fix errors related to printhead recognition. Check the manufacturer’s website for any firmware updates and install them as instructed.

Check for Compatibility

• If you've recently replaced the printhead or ink cartridges, ensure they are compatible with your printer model. Using third-party or non-original parts may sometimes trigger errors.

You may also refer this guide: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[andycapp69]

I did everything you recommended/suggested, the problem is still there