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‎02-22-2025 06:06 AM

HP Recommended

HP Envy Photo 7858 is stuck in boot up mode. Have unplugged and plugged back in and tried hard reboot holding down power button while unplugging and hasn’t helped. Looking for assistance

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1 person had the same question
1 REPLY 1

‎02-26-2025 12:36 PM

HP Recommended

Hi @JeanetteT 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Please try the below suggestions:

 

POWER RESET 

 

Let's do a power reset on your printer by following the steps below.

 

Press the Power button to turn on the printer.

 

Open the cartridge access door.

Remove the cartridges.

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 30 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

 

Install the cartridges and check if the error persists.

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

 

I am an HP Employee.
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