• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-10-2024 07:53 PM

HP Recommended
Hi, 

My printer has been stuck on the start up screen for months now. I have tried powering on and off, unplugging and plugging back in for 5 minutes, holding the power button for 15 seconds and 30 seconds.  This worked 3 days ago. Some sort of update must have bricked it.  I see many others with the same problem Can you help?

Category:
1 REPLY 1

‎07-12-2024 12:35 PM

HP Recommended

Hi @Ada711,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Let's try to troubleshoot your HP Envy Photo 7155 All-In-One Printer. 

 

Here are a few steps you can follow to try to resolve the issue:

1. Perform a Hard Reset

  1. Turn off the printer and disconnect the power cord from the back of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait for at least 60 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn on the printer.

2. Update the Printer Firmware Update the firmware on an HP printer

Sometimes, a firmware update can resolve startup issues. To update the firmware:

  1. Turn on the printer and ensure it is connected to your computer via USB or your network.
  2. Download the latest firmware update for your printer from the HP Support website.
  3. Install the firmware update following the on-screen instructions.

3. Perform a Semi-Full Reset

A semi-full reset can restore the printer to its factory settings. To perform a semi-full reset:

  1. Turn off the printer and disconnect the power cord.
  2. Reconnect the power cord while holding down the 'Cancel' and 'Color Copy' buttons simultaneously.
  3. Release the buttons when the printer powers on and displays the HP logo.

4. Check for Hardware Issues

  1. Open the printer and check for any obstructions or paper jams.
  2. Ensure that all cartridges are properly installed and that the printhead is correctly seated.

5. Use HP Print and Scan Doctor HP Print and Scan Doctor

  1. Download and install HP Print and Scan Doctor.
  2. Run the tool and follow the on-screen instructions to diagnose and fix any issues.

Refer to this document: HP ENVY Photo 7155 All-in-One Printer User manual 

 

I hope this helps. 

`

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.