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    HP Solution Center Adobe Flash player error

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Shakir11
New member
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Message 1 of 2
59
Flag Post

Printer stuck

‎01-04-2021 05:31 PM

HP Recommended
Product: Hp envy 5010
Operating System: Other

My printer hp envy 5010 showing message saying paper tray is open

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Category:
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-12-2021 06:41 AM

HP Recommended

@Shakir11, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document to resolve this issue - 'A paper tray is open. Close the tray to continue.' Message (Also applies to Envy 5010)

 

Make sure the papers are properly loaded in the tray - Loading Paper, Cards, and Envelopes

Adjust the paper width guides too. Close the tray firmly. Check for any obstructions in the path.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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