Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
My printer hp envy 5010 showing message saying paper tray is open
@Shakir11, Welcome to the HP Support Community!
I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document to resolve this issue - 'A paper tray is open. Close the tray to continue.' Message (Also applies to Envy 5010)
Make sure the papers are properly loaded in the tray - Loading Paper, Cards, and Envelopes
Adjust the paper width guides too. Close the tray firmly. Check for any obstructions in the path.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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