The printer cannot print or make copies. there is no error message, when printing, nothing happens. When making a copy, the scree is stuck on "Copying Page 1".
Cannot print test page from diagnostic software, but can print internal test page or diagnostic page.
I unplugged, rset to factory defaults, reinstalled drivers, etc. We use both OS and Windows operating systems, neither works. Does not make sense. Printer says "printing", makes a couple sounds like its going to print, then sits there spinning.
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