• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-18-2024 06:53 PM

HP Recommended
Operating System: Other

Running macOS Sequoia15.1.1 on a MacBook Pro, printing to a Photosmart 7525 All In One printer. 
Printer works just fine EXCEPT when trying to print a non-standard sized envelope. Printer or driver thinks the envelope is a picture and gives me an error message telling me to load paper in the photo tray before continuing.  I’d do that but envelope is larger than the photo tray guides. I used to be able to print non-standard sized envelopes on my old MBP, but can’t on the new one. Research has revealed no solutions for my problem. I updated my HP driver and selected it over an Air Print driver. Anyone else have this problem? Did you find a fix for it? If so, please share.

Thanks,

Bill

Tags (1)
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.