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Envy4500
Microsoft Windows 10 (64-bit)

Printer turns off after each print session.

1 REPLY 1
HP Recommended

@Rob431, Welcome to HP Support Community!

 

Follow the steps below to isolate and resolve the issue-

 

Plug the printer directly into a power outlet

If the printer is plugged into a power strip or surge protector, the printer might not be getting enough power to properly function. To resolve the issue, plug the printer into a wall outlet.

  1. Turn off the printer.

  2. Unplug the printer power cord from the power strip or surge suppressor.

  3. Inspect the power cord for any wear or damage. If the power cord shows any damage, contact HP to replace the power cord.

    NOTE: 

    To buy a compatible power cord, go to How to Buy HP.

  4. Wait at least 30 seconds, and then plug the power cord directly into an electrical outlet. Do not use a power strip or surge suppressor.

  5. Turn on the printer if it does not turn on by itself.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Plug the printer into a different electrical outlet

Occasionally an electrical outlet will not provide enough power for the printer. Try plugging the printer into a different outlet.

  1. Turn off the printer.

  2. If applicable, disconnect the USB cable from the printer.

  3. Disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the electrical outlet.

  5. Move the printer to a different electrical outlet, preferably to one in another room or area, and on a different electrical circuit.

  6. If applicable, reconnect the USB cable to the rear of the printer.

  7. Reconnect the power cord to the rear of the printer.

  8. Plug the power cord into the electrical outlet.

  9. Turn on the printer if it does not turn on by itself.

Change the energy settings (optional)

Your HP printer is designed to reduce power consumption when the printer is not active. Auto Power Off or Schedule On and Off enables the printer to turn off after two hours of inactivity. When you are ready to use your printer again, press the Power button to turn the printer back on.

Check the Schedule On and Off or Auto Power Off feature on the printer's control panel or through the software, depending on your printer model.

 

Navigate to the Setup menu, and then check the energy settings.

Open the Setup menu, and then click Preferences. Click Schedule Off, Auto Power Off, or Auto-off, depending on your printer model, and then change any settings, if necessary.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.